Contact Florida Service Animals
We're here to help with any question about our Florida service animal evaluation services — from housing rights to your letter status.
Send Us a Message
We typically respond within one business day.
How We Handle Your Support Request
Our team follows a structured process so every inquiry gets a thorough, timely response.
You Submit
Fill out the contact form or email us. Include your case ID if you already applied.
Acknowledgment
You receive an automatic confirmation within minutes. Keep this email — it includes your ticket number.
Clinician or Support Review
Simple questions are answered by our support team within 4 business hours. Clinical queries go to your assigned clinician.
Resolution
We aim to fully resolve every support request within 1 business day. Complex cases may take up to 48 hours.
Quick Answers
The questions our Florida support team is asked most often.
Can I track my application status?
Yes. Log into your patient dashboard at any time to see your current status: Pending Review, In Review, Approved, or Letter Delivered.
What if my landlord needs a different letter format?
Contact us with your landlord's specific requirements. We can issue a modified letter or a supplemental letter on request at no charge within 30 days of issuance.
Can I change my clinician?
If you are not comfortable with your assigned clinician, contact us before your evaluation is completed. We will reassign you to another Florida-licensed provider.
What is your refund policy?
If our clinician determines you do not meet the clinical criteria for an ESA or PSD, you receive a full refund. See our Pricing page for complete terms.
How do I add a second pet to my letter?
Contact support with your existing case ID and your second pet's information. We will initiate an updated evaluation at a reduced rate.
Can I get my letter re-sent?
Yes. Your letter is always available for re-download in your patient dashboard. If you need it emailed again, contact support and we will re-send it within 1 business hour.
Florida Service Coverage
We serve residents in all 67 Florida counties. Our Florida-licensed clinicians evaluate applicants statewide via our secure telehealth platform.
…and all other Florida cities and rural communities across the state.
Tips for Faster Support
What to Include in Your Message
- Your full name and email used during registration
- Your Case ID (found in your confirmation email)
- The specific issue or question — be as detailed as possible
- Any error messages you encountered (copy & paste the exact text)
- The date your letter was issued (if asking about your letter)
- Your landlord's contact info (if asking about landlord verification)
Before You Contact Us, Check…
- Your spam/junk folder for our confirmation email
- Your patient dashboard for application status updates
- Our FAQ page — most common questions are answered there
- Your original payment confirmation email for billing questions
- Our Pricing page for refund and guarantee terms
- Your email for a letter delivery notification (sent within 48 hrs of approval)
Additional Resources
Browse our full library of 30+ questions covering housing rights, PSD rules, renewal, and more.
Walk through the step-by-step process from free screening to letter delivery.
Detailed breakdown of ESA letters, bundle options, and PSD evaluation pricing.
Ready to Start?
Take the free pre-screen — you only pay if a Florida-licensed clinician determines you qualify.
Start Your Free Evaluation