Privacy Policy | Florida Service Animals

1. Introduction

Florida Service Animals ("we," "us," "our") operates floridaserviceanimals.org and provides Florida ESA and PSD letter evaluation services. This Privacy Policy describes how we collect, use, and protect personal information from Florida residents and all users. As a Florida-based service, we comply with the Florida Consumer Privacy Act (CCPA) and the Confidentiality of Medical Information Act (CMIA).

2. Information We Collect

2a. Information You Provide

Name, email address, Florida mailing address
Mental health and symptom information for ESA/PSD evaluation
Pet species and description
Payment information (not stored by us — processed by secure third-party)

2b. Automatically Collected Information

IP address, browser type, device type
Pages visited on floridaserviceanimals.org
Referring website and session data

3. How We Use Information

Provide Florida ESA and PSD evaluation services
Match you with Florida-licensed clinicians
Deliver your Florida ESA or PSD letter via email
Process payments securely
Respond to customer support inquiries at support@floridaserviceanimals.org
Improve floridaserviceanimals.org and its Florida-specific content
Comply with Florida law and HIPAA

4. Florida CCPA Rights

Florida residents have the right to:

Know what personal information we collect and how it is used
Request deletion of personal information we hold
Opt out of sale of personal information (we do not sell personal information)
Non-discrimination for exercising CCPA rights

To exercise your CCPA rights, email us at support@floridaserviceanimals.org.

5. Data Sharing

We do not sell personal information. We share information only with:

Florida-licensed clinicians for evaluation purposes
HIPAA-secure telehealth platform providers
Payment processors (no health data shared with payment processors)
Law enforcement when required by Florida law or valid court order

6. Security

We use industry-standard encryption, HIPAA-secure telehealth platforms, and access controls to protect your information. Florida health information is additionally protected by the CMIA (Florida law § 56 et seq.).

7. Cookies

floridaserviceanimals.org uses cookies for session management, analytics, and website functionality. You may disable cookies in your browser settings. Essential cookies required for checkout and authentication cannot be disabled.

8. Retention

We retain personal information for the duration necessary to provide services and comply with Florida legal obligations. ESA letter records may be retained for 7 years under Florida healthcare record standards.

9. Contact

Privacy questions: support@floridaserviceanimals.org | Florida Service Animals