Florida Evaluation Refund Policy
Florida Service Animals · Last updated October 23, 2026
Refund after a clinical evaluation
If the completed evaluation determines that ESA or PSD documentation is not clinically appropriate, the evaluation fee is refunded in full.
Other refund circumstances
A full refund is also available when technical issues prevent completion of the telehealth evaluation or when you cancel before an evaluation is scheduled. Contact support with your order details to request a review.
Housing-provider decisions
A housing provider makes its own decision about an accommodation request, so a denial does not automatically qualify for a refund. If you believe a request was unlawfully denied despite documentation from your clinician, contact support with the written decision and related correspondence. We will review the circumstances case by case; a refund is not automatic or guaranteed.
Requesting a refund
Email [email protected] with your order number and reason for the request. Eligible refunds are processed to the original payment method. The timeline may depend on the payment provider.
Consumer support
Please contact us first so we can review your concern. Florida consumers may also contact the Florida Department of Agriculture and Consumer Services or the Florida Attorney General’s Consumer Protection Division.